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15 Service Quality Survey Questions + Sample Questionnaire Template

Service quality survey questions to evaluate and analyze the quality of service provided to customer and clients by representatives. This sample questionnaire template has a comprehensive list of survey questions to ask customers for feedback on their experience while interacting with a service representative, such as the executive's expertise in understanding the problem, identifying causes and resolving concerns in a timely manner. Use this survey template and start evaluating and taking measures to improve service quality based on real customer feedback.


Considering your complete experience with our association and the activities conducted, how likely would you be to recommend us to a friend or a colleague?
Very Unlikely
Very Likely
How satisfied were you with the service quality on the basis of the below parameters?
Very Unsatisfied
Unsatisfied
Neutral
Satisfied
Very Satisfied
Quality of Service
Process of getting problem resolved
Quality of customer service representative
Time taken by customer service representative to solve my issue
Knowledge of customer service representative
Wait time for my question to be answered
Overall satisfaction with
Please describe if there was any particular aspect of the service experience that was unique
The customer service representative was courteous.
Which of the following qualities of the service representative stood out (as being superior)?
What qualities of the customer service representative that you did not like?
What would best describe your experience with the customer service representative?
The customer service:
Over the next 12 months, how likely are you to replace your [PRODUCT] with another [PRODUCT OR BRAND]?
Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration while providing products and services in the future.



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